Your customers get answers on WhatsApp. From your own policies.
Maton Assist replies to customer questions in English, Urdu, Roman Urdu and Arabic, using only the policies you approve. Anything sensitive goes to your team, every time.
- 7 days of Starter, 600 messages, no card
- Starts in review mode: it drafts, you press Send
- Refunds and complaints always go to a person
Example conversation. Replies go out in your shop's name.
Set up in an afternoon. Stay in control from day one.
You approve every article it may use, and every reply until you trust it.
Add your policies
Paste text, upload a PDF, or give your website address. Maton Assist turns them into short draft articles.
Approve what it may say
Nothing is used until you approve it. Edit an article and the old version keeps serving until you approve the change.
Connect WhatsApp and email
Connect your WhatsApp Business number and forward your support email. Shopify too, if you want order lookups.
Review, then switch on autopilot
At first it drafts and you press Send. When the drafts are right, let it send the answers it can verify.
What Maton Assist will never do
Most of the work went into this list. It is what makes it safe to let an AI talk to your customers.
It never invents a policy
Every fact in a reply must come from an article you approved, quoted word for word. No match means you get the message, not the customer a guess.
It never decides about money
Refunds, cancellations, discounts and compensation always come to a person. No setting changes this, on any plan.
It never guesses about an order
Order status comes live from your store at the moment of replying, and only after checking the person asking is that order's customer.
It never takes orders from a customer
A message telling it to ignore its rules goes straight to you, with the original text. No reply is drafted at all.
It hands over properly
A handoff arrives with a short summary and the reason, so your team can act without reading the whole thread.
Every decision is recorded
What it understood, what it decided, which articles it used and who approved the reply. Yours to export at any time.
One inbox for your team, and proof that it's working
Shared inbox
Drafts to review and handoffs in one list. Assign to a teammate, add notes, use quick replies, search by name or number.
Results
What it handled, how often your team sent its drafts unchanged, and why messages went to a person.
Knowledge gaps
The questions it couldn't answer from your articles, listed for you. Write one article and it can answer them next time.
Simple monthly plans
Every new account starts with a 7-day free trial of Starter. No card needed, nothing charged when it ends.
Free
- 50 AI-handled messages a month
- Drafts only: you send every reply
- 2 team members
- WhatsApp and email, all four languages
Starter
- 600 AI-handled messages a month
- Autopilot: sends the answers it can verify
- 3 team members
- WhatsApp and email, all four languages
Growth
- 2,000 AI-handled messages a month
- Autopilot: sends the answers it can verify
- 10 team members
- WhatsApp and email, all four languages
Prices in USD; PKR shown as a guide. Full pricing details
Frequently asked
Do I need a website?
No. You can paste your policies as text or upload a PDF. A website address is just one more way to import them.
Can it give refunds or discounts?
No, and that is on purpose. Anything about money, complaints, legal or privacy goes to a person, whichever plan or mode you use.
Which languages does it speak?
English, Urdu, Roman Urdu and Arabic. It replies in the language the customer wrote in.
What happens when it doesn't know the answer?
It doesn't guess. The message goes to your inbox with a summary, and the Results page lists the questions it couldn't answer so you can add an article.
Does Meta charge for WhatsApp messages?
Meta charges businesses for some WhatsApp messages, whichever tool they use. Meta bills those to your own WhatsApp Business account; they are not part of our price.
Can I cancel?
Any time. The 7-day trial needs no card and nothing is charged when it ends. A paid plan runs to the end of the period you paid for, and you can export or delete your data whenever you like.
Let Maton Assist take the repeat questions
Try it on your own policies in the test chat before a single customer sees a reply.
Start your free trial